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Our Approach

For many of us, technology has become essential. In our grasp, we have solutions to eliminate, or at the very least marginalize some of yesterday’s most poured-over problems. These same technologies present the modern business with the speed and functionality they need to have a viable chance to compete with businesses that have been utilizing similar practices for years. To close the gap, your business will need new solutions and expertise that only comes from experience. At Carceron, we offer businesses like yours the newest technology and the experience to ensure that it works for you, and we do it at a fraction of the cost of staffing an in-house IT department. What’s more, we want the responsibility. We want to be the solutions provider for all of your business’ technology needs.

About Us

Our Roots

Carceron Systems Group was founded in 2002, and was among the first companies in the metro Atlanta area to embrace the managed services approach to implementing IT solutions. Since then, we’ve become a complete technology partner with many Atlanta-based businesses; providing value through the delivery of competent advisory and technical expertise.

Carceron’s founders, Chad Massaker and Jeffrey Lee immediately identified small and medium-sized businesses (SMBs) often work with deficits in business-class technology and competent IT staff. They understood that any SMB that depends on technology could use the expertise that an onsite IT technician presents, without the inherent cost and risk of hiring one.

Aligned with the industry’s best practices, Carceron’s managed IT services offering is dedicated to provide comprehensive IT services and support for businesses searching to avoid downtime and see significant boosts in efficiency.

Community

For over a decade, Carceron has donated time and materials to several Atlanta-based organizations, including a wide-range of nonprofits. We also have served in advisory capacity on many nonprofits’ boards and community projects taken on for the improvement of Atlanta. 

The Carceron Difference

We're all in this together

We're in this business to help other small businesses grow and move forward.  It's as simple as that.  We're driven by the philosophy that if we help local businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them.  There is no catch, no gimmick, just experience and best practices that we've honed over the years to make our services work for YOUR business needs.

From the desk of Chad Massaker, CEO of Carceron

Dear Business Owner,

Hello, my name is Chad Massaker, CEO of Carceron.  We've been serving the Atlanta area since 2002.  As a business owner, I feel a lot of similar pain points as you.  Just like you, I know how much of a hassle it can be dealing with IT troubles.  It's expensive, it's time consuming, and it's downright frustrating.  You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.  

Is your IT provider causing you headaches?
Does it seem like they are constantly chasing the same problems while your users still can't get to their work?  Did you know that most of the day-to-day IT issues you experience can be resolved with just a little proactive maintenance?

IT Support doesn't need to be expensive or frustrating.  That's why it is my personal goal to change the way you think about IT, and here's how:

I will give you 2 free hours of our Carceron service to show you that there is a better way to solve those day-to-day issues that plague businesses everywhere of all sizes.  If you don't have an issue for us to solve right away, that's fine; use your 2 free hours to have us run a full audit on your network infrastructure and map out any weak points, finding issues before they even occur.  That's the Carceron Difference; proactive maintenance to prevent downtime.  We don't wait around for things to break; we keep your business up and running all day, every day.  Why experience a loss in productivity or get slammed with high computer repair bills?  We want you to expand and grow.

People ask me, "Aren't you worried about businesses taking advantage of this free service?"  I'll admit, it happens, although rarely.  Most business owners are honest people who are frustrated with their current IT.  They just want someone they can trust to maintain their infrastructure so they can focus on what's really important; driving their business forward.  I love seeing my clients succeed, hearing that their profits have gone up and their expenses have gone down.  As my clients grow, my business grows along with them.  It is in my company's best interest to provide the best service possible.

I urge you to take advantage of our service, and you'll see that I'm right; we're the best at what we do, and our level of service is top-notch.  We've worked hard to lay out the best practices, train our talented team and provide them with the best tools in the industry.  I want to give you a chance to experience it before you risk your money on a whole new IT company.  Once you've tried it and love it, we'll take great pleasure in welcoming you to the Carceron family as another one of our happy, loyal, long-term clients.

Have a fantastic day,
Chad Massaker

 

IT Industry Secret

Shhh, don't tell anyone we told you!

WARNING: We are about to let you in on a secret about how most computer companies really make their money!  We will cover the three main types of IT companies and what you can expect out of them.
 

The Pay-By-The-Hour Computer Company

In the IT Industry, we call this the 'break-fix' practice.  That's because this type of company bases the majority of their income on the fact that your technology will break, and you will pay them to fix it.  These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time.  Their technicians come to your office to solve a specific computer issue.  These on-site technicians are expensive, and the company they work for often has expectations for the amount of billable time their employees need to have.  It is a pretty standard practice for the technician to manage their own time to an extent, and they are responsible for producing their own billing and that is reflected in their pay.  In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy.  This leaves them in a position where they simply don't have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly.  There's no reason to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future.  Plus, answering questions and checking into other issues might cut into the other billable visits that tech has that day.  This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.

In the end, you end up paying for the technician to come out along with the employee(s) who couldn't work due to the issue.

Lazy Tech

The "Preventative" Maintenance Computer Company

Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule out these visits out regularly on specific dates and times.  This is so the technician can fill up their day with as many on-site client visits as possible.  When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well.  This sounds pretty good so far, right?  Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you.  The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client.  You'll still pay whether you get your hour or if it only takes the tech 15 minutes.

Tech support companies love this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply bill you by the hour.

Stressed Tech

Then, there's OUR way, with Carceron!

We do things differently.  Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive giving everyone in your company the support they need, when they need it, without the huge costs.  We call it Carceron, and it's designed to give you and your entire organization peace of mind when it comes to your IT.  We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy to budget flat rate.  To keep our costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime.  The flat rate includes security patches, updates for your virus protection, and much more.  And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week.  We can even include unlimited on-site support visits!  Get proactive and save time, money, and stress with Carceron!

7 Things We Do Better

We are technically proficient in it support, computer support and network consulting serving companies throughout Metro Atlanta.

  1. We Guarantee a Two Hour Response. Our expert technicians will address your computer support problem immediately or call you back within 2 hours or less. 
  2. Lightspeed Repair. Why wait all day for your computer to be repaired? Your computer IT network is important to you. So we offer remote network IT support services. You can also access your computer network remotely through our network support services. We’ll dispatch a technician that same business day, if not.
  3. No Technical Jargon. You’ll get the clear answers to your computer and IT support questions that you deserve. You won’t be made to feel stupid by any technical talk from our IT support specialists. Considerable effort is spent looking for the nicest techs and engineers in our industry. 
  4. 100% Unconditional Satisfaction is Yours – We Guarantee It. Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to make you happy with our IT management & network support services.
  5. We Won’t Surprise You With Bad News. You can plan on no damage being done to your network and data. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services. We will explain to you any potential risks involved and get your okay before we begin the work. You may choose to backup and secure your data first beforehand.
  6. All Projects Completed According to Schedule AND Budget – Guaranteed. Know that by hiring us for IT Consulting, to complete a project or perform network services, there will be no nickel and diming for charges that are unexpected. Sometimes this happens with unethical and incompetent technicians who have improperly planned and researched. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget.
  7. Your Bill Be Accurate – That’s Our Promise. Each detailed bill will from us will be completely accurate – guaranteed. You pre-approve all IT management services charges and we bill you accordingly. You’ll never be surprised.

 

Support Options

  • Phone Support >

    You're human, and your support should be too. Speak to a support team member on the phone now!

    Phone: (770) 424-3393, Option 1

     

  • Ticket By Email >

    Email your support request to support@carceron.net
  • Ticket By Portal >

    Create and manage tickets via our secure online Help Desk Portal. (Members Only Requires login)

    Enter Support Portal

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We are always looking for talented people to join our team! Find out what positions we have available or send us your resume and we will try and put you in a position that best fits your skill set.

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