Taskfire - Hosted Helpdesk for IT Departments

Taskfire is a powerful, hosted service desk and ticket management system your staff can use to manage internal IT service issues. Taskfire gives your internal IT team a fully-integrated platform for accepting, triaging, assigning and resolving service issues, and gives your employees a simple, web-interface for submitting those issues and tracking their progress. 

What separates Taskfire from every other internal help desk system - even solutions costing many times more - is the direct link to your preferred external IT service provider. This gives you the unique ability to configure the platform in any way you chose to efficiently and seamlessly share the responsibility of managing your IT resources. That's why we call it the world's first Co-Managed Service Desk. Taskfire helps you get the most out of your internal IT staff and allows you to work more efficiently and productively with your external service provider. 

• Improve internal IT service delivery
• Provide just-in-time access to needed resources
• Ensure coverage for remote offices and employees
• Reduce complexity and costs of multiple vendors

TaskFire Benefits

Taskfire gives YOU complete control over what issues get sent to your service provider, and when they get them. Individual service tickets can be automatically routed using the powerful built-in workflow automation engine, or manually escalated. Either way, the system virtually guarantees you have immediate access to additional IT resources -whenever and wherever you need them - without the need to manage multiple vendors or add to your headcount.

• Coverage outside of your normal business hours
• Experts to lean on when you hit an IT problem you can't solve internally
• Extra manpower to help during periods of peak demand
• Secures "institutional IT knowledge" that otherwise resides with individual employees
• Ability to provide on-site support to remote offices and employees