Your low fixed monthly fee includes:
- Unlimited Support Hours
- Remote Monitoring
- System Maintenance & Patch Application
- Anti-Virus Software
- Anti-Spam Service
- Email Continuity
Flat Fee IT Support
Carceron’s approach to proactive IT infrastructure support is like no other. We know that the name of the game is uptime. That’s why we monitor all of your covered systems with two different monitoring systems so we don’t miss a thing. Even though our managed services agreement allows us a 2-4 hour response time for most issues, we generally respond in an hour or less. In many cases, we’re working on issues that you may not even know exist – fixing problems preemptively to avoid costly system down time. Here is how we do it: |
"Carceron is reliable, responsive & resourceful"~ Corinne, GSB Flavor Creators |
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Managed Network |
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Our Managed Network service is actually a bundle of assets consisting of 1 firewall, 2 managed switches, 2 wireless access points & unlimited “dumb” switches. We provide unlimited support, maintenance and monitoring of these assets. |
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Managed Server |
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Our Managed Server service provides unlimited support, monitoring and maintenance of Windows servers. It also comes with *anti-virus software and disk-image backup software. We’ll also work with any line of business software vendors for applications that you run on the server (e.g. Quickbooks, Peachtree, ACT!, etc.) |
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User Support |
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Our User Support service provides unlimited support to end users on their workstation and select mobile devices, such as Blackberries. This service also includes premium anti-spam service, anti-virus software for each user's workstation, as well as monitoring of each user's wrokstation. We have various levels of User Support:
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