Compare Carceron Managed IT Services to
Other IT Service Delivery Models
Frequently Asked Questions
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Managed Services
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vs.
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Your "IT Guy"
(No Support Contract; very risky)
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- Faster response times because of breadth of staff
- Faster resolutions times because of depth of experience
- Employs additional resources and tools such as remote access software,
helpdesk systems to track issues, reporting systems, asset inventory,
etc.
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- Slower response times, especially as the "IT Guy" gets
more clients
- Slower resolution times
- Lacks infrastructure for tracking support issues, automating maintenance,
inventory control and proactive system monitoring
- Network is not managed, support is reactive, IT Guy is called only
when needed
- Variable invoices due to hourly billing
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Managed Services
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vs.
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Hourly or Block Hour Contracts
(the old school way)
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- Flat fees allow you to stay within budget without having to count
hours
- Flat fees allow any end user to request support without having to
go through a gate keeper
- Agreement includes pro-active maintenance, security applications,
anti-virus software and anti-spam services
- Support is proactive and flat fee. Carceron assumes the risk financially
for network and system downtime. If it takes us 5 or 500 hours to
fix, you don't pay a penny more than your standard monthly rate.
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- All support requests are funneled through a single point of
contact who is worried about counting hours
- Billing surprises whenever you go over your hourly quota
- Losing hours that were paid for but unused
- Support is still generally reactive.
- Major incidents can eat away hours very quickly
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Managed Services
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vs.
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In House Technician
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- Broader range of technology skills sets and experience
- Costs 1/3 to 1/2 of the salary of a full time network administrator
- Mistakes are covered by our insurance
- Can scale as you grow
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- Can get sick and takes vacations
- May require overtime compensation
- Will leave your company for a better paying job or when they simply
become bored
- Limited range of technology skill sets and experience
- Requires benefits and office equipment
- Salary costs 100-200% higher than outsourcing to a managed services
firm
- If the technician messes up, your insurance pays for it and your
premiums also go up.
- Requires regular training and development to stay up on new technology
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