(770) 424-3393 Facebook logo Twitter logo Linkedin logo YouTube 001 gplus RSS feed

Our Approach

Carceron wants to be your IT department…forever. An “IT department” packed with so much value that it would be hard to imagine life without us. No other managed IT services provider packs so many value-added services into their agreements than us. You deserve a one stop resource for all of your businesses information technology needs. Click here to see the 7 things that we do better than anyone else. 

Our Roots

Carceron Systems Group was founded in 2002 and among the first companies in the metro Atlanta area to embrace the managed services approach to IT services.

Owners Chad Massaker and Jeffrey Lee understood early on that small and medium businesses (SMBs) needed the support that an in-house IT person could provide them in terms of response time and expertise. However these same businesses rarely had the budget to employ such skilled individuals and the idea of trusting the network to one person is frightening.

When it comes to supporting the information technology needs of SMBs, 99% uptime is a must, as are fast support resolutions when systems down.  For seven years Carceron has been the trusted one-stop-shop for SMBs and provided CIO-like advisory resources to help management and owners with strategic planning and implementation of their IT infrastructure.

Our Philosophy

Simple: To provide you every service that an in-house IT department can, only faster, with less downtime and less cost. And we also come with a lot more goodies. Compare our IT guy to yours to see what I mean. 


While this may not be germaine to what you want to know about Carceron as a managed IT services company, we can't have an "About Us" page without talking about our community involvement as it is very much a part of our company identity. OVer the past 10+ years Carceron employees have served, and continue to serve in a wide range of non-profit boards and community projects affecting Metro Atlanta. To learn more, click here

Support Options

  • Phone Support >

    You're human, and your support should be too. Speak to a support team member on the phone now!

    Phone: (770) 424-3393

    Fax: (678) 669-9995

  • Ticket By Email >

    Send an email to the Help Desk to create a ticket automatically and communicate with your team or any member.

    Submit A Ticket

  • 1