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Carceron provides managed IT services to businesses that have grown to a point where reliable technology services and system uptime are essential to day-today operations. Carceron specializes in providing these services to upper-small to medium-sized businesses. These businesses are generally located in commercial office space, have one or more servers, ten or more workstations, but no budget for full time IT staff to support their network, much less provide strategic direction.
Benefits of Carceron Managed IT Services:
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Unlimited Helpdesk Support: We can support any user, anywhere with our special remote control software. We can even control Windows-based PocketPC phones!
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Maximize Productivity by Maximizing System Uptime with intelligent systems monitoring and self-healing automation
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Speed Up System Performance with automated, recurring systems maintenance and real time monitoring and performance reports
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Simplify & Understand The State of Your Network with robust reporting on everything from overall network health to license compliance
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FREE Anti-Virus Software powered by AVG (no more annual renewal fees)
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FREE Anti-Spyware Software powered by AVG (enterprise class anti-spyware defense)
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FREE Anti-Spam Service and Email Security powered by MXLogic (powerful anti-spam service with triple virus filtering of messages)
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FREE Email Continuity Services powered by MX Logic (never lose an email when your Exchange server goes down)
Comparing Managed IT Services to Other Service Models:
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Managed Services |
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Your " IT Guy"
(No Support Contract very risky) |
- Faster Response Times
- Faster Resolutions Times
- Additional Resources and tools such as remote control software, helpdesk systems to track issues, reporting systems, asset inventory, etc.
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- Much slower response times, especially as the "IT Guy" gets more clients
- Much slower resolution times
- No additional tools provided
- Network is not managed, support is reactive. IT Guy is called only when needed
- Highly variable invoices due to hourly billing
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Managed Services |
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Hourly or Block Hour Contracts
(the old school way) |
- Flat fees allow you to stay within budget without having to count hours
- Flat fees allow any end user to request support without having to go through a gate keeper who is tracking hours used
- More value is able to be packed into the contract such as including anti-virus software, anti-spam services, etc.
- Support is proactive and flat fee. Carceron assumes the risk financially for network and system downtime. If it takes us 5 hours to fix, or 500, you don't pay a penny more than your standard monthly contract rate.
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- Paying for time makes about as much sense as paying an attorney by the hour
- All support requests are funnelled through a single point of contact who is worried about counting hours
- Billing surprises whenever you go over your hourly quota
- Losing hours that were paid for but unused
- Support is still generally reactive.
- Major incidents can eat away hours very quickly
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Managed Services |
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In House Technician |
- Does not get sick or take vacations
- Does not charge overtime
- Won't leave your company for a better paying job
- Broader range of technology skills sets and experience
- Does not need medical insurance or any other benefits
- Costs 1/3 to 1/2 of the salary of a full time network administrator
- Our insurance (not yours) protects you and us from mess ups
- Positioned to grow as you grow
- We provide our own laptops, cell phones, office furniture, etc.
- Strong accountability for technician training and personal growth
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- Can get sick. Takes vacations
- Could cost you over time
- Will leave your company for a better paying job or when they simply become bored
- Limited range of technology skill sets and experience
- Cost of benefits provided
- Salary costs 100-200% higher than outsourcing to a managed services firm
- If the technician messes up, your insurance pays for it and your premiums also go up.
- Not positioned for growth. New technicians will need a ramp up period.
- Expenses related to equiping the technician such as laptop, cell phone and office furniture
- Generally no accountability for skill set development
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